SmartFly

Refund Policy

Returns and Refunds Policy

Thank you for shopping at SmartFly. If you are not entirely satisfied with your purchase, we’re here to help.
SmartFly brand products can be returned for any reason within 10 days of receiving the product. We are unable to accept returns of non-SmartFly (raydynamics.com/flysim) branded) and any software licence keys or concierge support fees. .

To be eligible for a return, the product must meet the following:
– The product was received in the last 20 days
– The product is in its original packaging,
– The product is in ‘as new’ condition, is not scratched or damaged. and contains all cables and accessories
-Please email us at: smartfly@raydynamics.com Further return instructions will be provided by mail.
Products that do not meet these criteria will not be considered for return. Products that are returned with missing accessories, or visible signs of use or damage may be accepted for refund at the discretion of ray dynamics and may be subject to a restocking fee.

Shipping Charges and Import Duties
Shipping charges and any applicable import duties or taxes incurred in connection with the sale or return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping back to Ray Dynamics India..

Damaged items 

If you received a damaged product, please notify us immediately for assistance.

Sale & Refurbished Items 

Sale or refurbished items may not be refunded. They are covered by our 12 month warranty. Please contact us at smartfly@raydynamics.com for assistance.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us: By email: smartfly@raydynamics.com By visiting this page on our website: www.raydynamics.com/flysim